Privacy Policy

1. Introduction

Crown & Crescent respects your privacy and is committed to handling personal information lawfully, fairly and transparently.

This Privacy Policy explains how personal information may be collected and used when you visit our website, contact us or enquire about our services.

2. Information We May Collect

Information you provide directly

• Name
• Business name and position
• Email address
• Telephone or WhatsApp number
• Information about your business or proposed UK expansion
• Messages and enquiries you send to us
• Documents or information voluntarily provided during a business enquiry or engagement

Information collected automatically

• IP address
• Browser and device information
• Pages viewed and website interaction information
• Technical information necessary to operate the website

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Assess potential business engagements
• Provide and manage our services
• Communicate with clients and prospective clients
• Coordinate meetings and projects
• Maintain business records
• Improve our website and services
• Meet legal, regulatory or compliance obligations
• Send marketing communications where permitted by applicable law

4. Lawful Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary:

• To take steps at your request before entering into a contract or to perform a contract
• For our legitimate business interests, where those interests are not overridden by your rights
• To comply with a legal obligation
• Where you have given consent and consent is the appropriate lawful basis

5. Sharing Personal Information

Where necessary for a project or enquiry, information may be shared with appropriate service providers or professional advisers.

These may include solicitors, accountants, property professionals, contractors, consultants, technology providers or other specialists involved in a client's UK expansion.

We will only share information where there is an appropriate reason for doing so and will seek to limit disclosure to what is reasonably necessary.

6. Service Providers

We may use third-party providers for services such as website hosting, email, cloud storage, analytics, communications and business administration.

These providers may process personal information on our behalf where required to provide their services.

7. International Transfers

Because Crown & Crescent works between the United Kingdom, Saudi Arabia and potentially other jurisdictions, information may in some circumstances be accessed or transferred outside the United Kingdom.

Where applicable, we will take appropriate steps to ensure personal information receives suitable protection.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or business record requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

11. Marketing

Where permitted, we may contact business contacts regarding relevant Crown & Crescent services.

You may ask us to stop sending marketing communications at any time.

12. Cookies and Analytics

Our website may use cookies and similar technologies required for functionality, security and performance.

If we introduce analytics, advertising or other non-essential tracking technologies, this policy and any relevant cookie controls may be updated accordingly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will appear on this page together with the date it was last updated.

14. Contact Us

Questions, requests or concerns relating to personal information can be sent to:

hello@crownandcrescent.co.uk

Individuals may also have the right to raise concerns with the UK Information Commissioner's Office.